You try to connect your PS4 to the server, but you get an error message, “Cannot Connect to Server.” This error usually occurs when the PlayStation 4 cannot establish a connection with the game server.
This is a problem that millions of gamers face every day. Trying to connect your PS4 to the server can be incredibly frustrating for the avid gamers who have spent hundreds of dollars on their new system. Many gamers are reporting this issue, and we have the solution.
First, ensure that your PS4 is correctly powered on and connected to your router or modem. If it’s not, power it on and give it a couple of minutes to connect. Next, try restarting your router or modem. This will temporarily disrupt your PS4’s connection, but it can sometimes fix the problem.
This guide will show you how to fix “the PS4 that cannot connect to server error” in minutes. Follow our simple steps, and you’ll be gaming online in no time.
Your PS4 May Not Be Connecting to the Internet
There are a few possible reasons why your PlayStation 4 is unable to connect to the internet. One reason is that your internet service provider (ISP) may be undergoing maintenance or experiencing a disruption in their service. It’s also possible that there might be a problem with your router or modem.
In some cases, the error may be due to a conflict with other devices that are connected to your network. Finally, the problem may be with your PS4 itself.
Check If your PSN is Online
A good rule of thumb is to check whether the PlayStation Network is online. Visit the PS4 support official website to find out if this is the case.
On the main page, you’ll see a section called “Status of Services.” This section will indicate if the PlayStation Network is currently online. If it is offline, you’ll need to wait until it’s back up before you can continue troubleshooting.
If the PlayStation Network is online, the next thing to do is double-check your internet connection.
Check your Internet Connection
To check your internet connection, you’ll need to open a web browser on another device connected to the same network as your PS4.
Clear the address bar at the top of the page and input the following address: http://www.speedtest.net/
Press the “GO” button and wait for the test to complete. This should give you a better idea of how fast your internet connection is.
If you’re struggling to get your PS4 to connect to the internet, your network may have a problem. In this case, you’ll need to speak to your ISP or the manufacturer of your router for assistance.
Troubleshoot your PS4
If you’ve checked the network and the PlayStation Network is online, the next step is to troubleshoot your PS4.
First, ensure that you’ve done all the necessary system updates. To make sure, go to Settings > System > Software Update.
If your PS4 is up to date, the next step is to delete the game data and re-download it.
Go to Settings > Storage > Games and Applications to execute this step. Then highlight the game that’s causing problems and select the Options button and press Delete. After the game has been deleted, you’ll need to visit the PlayStation Store to download it again.
Should you continue to experience the same problem after this, you may need to do a factory reset on your PS4.
To do this, go to Settings > Initialization > Restore Default Settings. Note that this will delete all your data on the system. So, before going ahead, ensure you’ve backed up all your media and saves.
How to Fix PS4 Cannot Connect to Server Error
There are a few things that you can do to try and fix the PS4 that cannot connect to server error.
Disconnect Conflicting Devices
Before anything else, check your internet connection. Ensure that your modem and router are turned on and that your PS4 is connected to the correct network.
In some cases, the error may be caused by a conflict with other devices that are connected to your network. To resolve this, you can disconnect all of your other devices and then connect your PS4.
Restart Your PS4
First, ensure that your PlayStation 4 is connecting to the internet. Try connecting it using an Ethernet cable instead of Wi-Fi if it is not.
If you are still experiencing this issue after ensuring that your PlayStation 4 is properly connected to the internet, please try the following steps:
- Power off your PlayStation 4 and unplug it from the power outlet.
- Wait a few minutes before plugging the cable it back into the power outlet and turning it on.
- Try connecting to the server again.
Check DNS Settings
If you’ve tried all of the steps above and your PS4 is still not connecting to the internet, the problem may be with your DNS settings.
DNS settings are used to translate domain names into IP addresses. This is necessary for your PS4 to connect to the internet.
To check your DNS settings on your PS4, go to Settings > Network > Set up Internet Connection.
Select either Wi-Fi or LAN, then select Custom.
Next, scroll down to DNS Settings and input the following numbers:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4
After inputting the numbers, select Test Internet Connection. This will test your connection and tell you if the DNS settings on your console are correct.
If they are not, try inputting the following numbers:
- Primary DNS: 204.152.184.38
- Secondary DNS: 204.152.183.4
These are the Google Public DNS servers, and they should work with most routers.
If after trying all the above remedies, your PS4 still cannot connect to the server, it may be time to give PlayStation Support a call for further assistance.
Conclusion
We’ve outlined some standard solutions to the Cannot Connect to Server error message that appears when you try to log in to your PS4.